Frequently Asked Questions (FAQ)

Where do you ship?
We currently ship within the United Kingdom only. International shipping is not available at this time.
Do you offer free shipping?
Yes! We offer free standard shipping on all UK orders with no minimum purchase required.
How long does order processing take?
Orders are processed within 1–2 business days after purchase, excluding weekends and UK bank holidays.
How long does shipping take?
Once shipped, delivery usually takes 3–5 business days, depending on your location and courier service.
What is the estimated delivery time?
The total estimated delivery time is 4–7 business days from the date of purchase.
What is your order cut-off time?
Orders placed after 2:00 PM (GMT / London Time) will be processed on the next business day.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking details. Please allow 24–48 hours for tracking updates to appear.
Can I return an item?
Yes. You may request a return within 30 days of delivery, as long as the item meets our return conditions.
What items are eligible for return?
Returned items must be unused, unworn, unwashed, and in original condition with all tags, labels, and packaging included.
Are returns free?
Yes. Return shipping is free, and we do not charge restocking fees.
How do I start a return?
Simply contact our support team with your order number and reason for return. We will guide you through the process.
Do you offer exchanges?
At this time, we do not offer direct exchanges. Please return the item for a refund and place a new order if needed.
How long do refunds take?
Approved refunds are processed within 5–10 business days after inspection and returned to your original payment method.
What should I do if I receive a damaged or incorrect item?
Please contact us within 30 days of delivery and include photos of the item, packaging, and shipping label so we can resolve the issue quickly.
Can I cancel my order?
Orders can be canceled before 2:00 PM (GMT / London Time) on the same day they are placed. After processing or shipment, cancellations are no longer possible.
What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, Discover, Diners Club, and JCB.
Is payment secure?
Yes. All payments are protected with SSL encryption and PCI-DSS compliant systems. We do not store any payment details.
When will my payment be processed?
Payments are processed immediately at checkout once your order is confirmed.
What currency do you use?
All prices and transactions are processed in British Pounds (GBP).
How can I contact customer support?
Shop Name: Butterfly Boutique
Address: 10 Market Pl, Faversham ME13 7AG, United Kingdom
Phone: +44 1795 533966
Email: contact@butterflyboutiqueltd.shop

Find Us & Get in Touch

Butterfly Boutique
10 Market Place, Faversham ME13 7AG, United Kingdom

Opening Hours
Monday – Thursday: 11:00 AM – 4:00 PM
Friday: 10:00 AM – 4:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed

Feel free to reach out during opening hours — we're always happy to help.